The Client Services Specialist (CSS) is a client-facing role responsible for driving adoption of IANS’ services and providing operational support for our End User Decision Support advisory services. The CSS acts as point person throughout the client experience interacting with IANS clients, external subject matter experts (Faculty) and IANS account management teams. The ideal candidate has exceptional project management skills with a customer service mentality. The position is based in Boston.
The CSS will possess skills and work ethic aligned with the IANS values of grit, results, initiative, passion and positivity.
Candidate Profile and Qualifications
The qualified candidate has 2+ years of client service and project management experience. We are targeting individuals who demonstrate strong competency in the following areas: